Plain English Computer Services

Background: A Passion Turned Profession

Les Conn, the founder of Plain English Computer Services (PECS), has been fascinated by computers since he first encountered them as a schoolboy in 1982. His early interest led him to take an O Level computer course, and although he pursued business studies at Jordanstown, his true passion remained in the world of technology. After gaining valuable experience in the Civil Service’s IT department, Les realised he was ready for a new challenge, one that would allow him to have more control over his time and take on the role of his own boss.

In 1999, Les established Plain English Computer Services, starting from the attic of his home. The business, built on a foundation of independence and expertise, quickly grew. Initially based in Donaghadee, Les moved the business to Strangford Park in 2006, where it has thrived ever since. The location in Newtownards has been ideal for Les, offering a convenient commute from his home in Ballyhackamore, East Belfast, while avoiding the heavy Belfast traffic. Strangford Park provides a perfect blend of professional environment and accessibility, allowing Les to manage his business with the flexibility he values so highly.

Business Overview: Expertise and Trust

Plain English Computer Services offers a comprehensive range of computer-related services, from PC and laptop repairs to the installation of new systems and peripherals. Les’s deep expertise allows him to confidently disassemble and reassemble computers, tackling repairs that others might shy away from. Over the years, he has built a loyal customer base, with clients primarily from Newtownards and North Down areas. The majority of his business comes through word-of-mouth recommendations, a testament to the quality and reliability of his services.

What sets PECS apart is not just Les’s technical knowledge but also his commitment to clear communication. Unlike many in the tech industry, Les avoids confusing jargon, offering straightforward, honest advice. His “no fix, no fee” policy, along with the absence of a call-out charge, underscores his dedication to customer satisfaction. This transparent approach has earned him a reputation for integrity and trustworthiness, with many customers returning year after year.

Working in Ards: Community and Convenience

For Les, one of the most rewarding aspects of being based at Strangford Park is the sense of community. Strangford Park is home to a diverse range of businesses, and Les enjoys the camaraderie among the tenants. This community spirit is complemented by the practical benefits of the location – access to local amenities like coffee shops, and the ease of coming and going as he pleases.

Being part of Ards Business Hub has allowed Les to maintain the independence that drove him to start his own business in the first place. The flexibility to set his own hours and the supportive environment at Strangford Park have enabled him to focus on what he does best: providing top-notch computer services to his clients.

About Ards Business Hub

Ards Business Hub, a social enterprise located in Newtownards, is dedicated to supporting small and medium-sized enterprises by providing flexible property spaces and a nurturing environment. With sites like Strangford Park, Ards Business Hub creates a thriving community where businesses can grow and succeed, benefiting from both the professional infrastructure and the supportive network of fellow entrepreneurs.

In conclusion, Les Conn’s journey with Plain English Computer Services is a shining example of how passion, expertise, and the right environment can come together to create a successful and sustainable business. Through his business at Strangford Park, Les not only continues to pursue his passion for computers but also contributes to the vibrant business community at Ards Business Hub.